SentinelOne incident

EU2 Delay in EDR alerts in the Singularity Operations Center

Minor Resolved View vendor source →

SentinelOne experienced a minor incident on August 7, 2025 affecting Germany (EU2), lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 07:38 PM UTC
Resolved
Aug 07, 2025, 09:13 PM UTC
Duration
1h 34m
Detected by Pingoru
Aug 07, 2025, 07:38 PM UTC

Affected components

Germany (EU2)

Update timeline

  1. investigating Aug 07, 2025, 07:38 PM UTC

    We are aware of delays impacting the availability of EDR Alerts information in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of access and are working urgently to resolve this as quickly as possible. Customers can still access certain compatible dashboards by toggling back to the legacy view. At this time, endpoints are still protected.

  2. identified Aug 07, 2025, 08:16 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. resolved Aug 07, 2025, 09:13 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.