SentinelOne experienced a major incident on August 11, 2025 affecting USA (NA1) and Germany (EU1), lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 08:46 AM UTC
We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.
- identified Aug 11, 2025, 09:14 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 11, 2025, 09:14 AM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- identified Aug 11, 2025, 09:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 11, 2025, 09:21 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 11, 2025, 09:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 11, 2025, 09:22 AM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Aug 11, 2025, 11:05 AM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.