[EU1] Delayed Data Ingestion

Update timeline

1. investigating Feb 12, 2026, 10:30 PM UTC

   We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

2. monitoring Feb 13, 2026, 12:36 AM UTC

   A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

3. monitoring Feb 13, 2026, 01:06 AM UTC

   Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

4. resolved Feb 13, 2026, 03:01 AM UTC

   All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.