Sentinel experienced a major incident on July 9, 2025 affecting Telephone System, lasting 22h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Telephone System
Update timeline
- investigating Jul 09, 2025, 10:36 AM UTC
We are currently investigating an global phone issue with calls being silent inbound, outbound and internal calls. This will effect desk and softphones.
- identified Jul 09, 2025, 10:44 AM UTC
Phone traffic is being rerouted and calls should shortly be operational.
- monitoring Jul 09, 2025, 10:55 AM UTC
Most phone services should now be restored. The situation is being monitored for any continued faults.
- identified Jul 09, 2025, 11:51 AM UTC
Further identified issues have been reported, this is being investigated further.
- monitoring Jul 09, 2025, 08:00 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Jul 10, 2025, 09:08 AM UTC
This incident has been confirmed to be resolved and services should now fully resume.