Sentinel experienced a notice incident on July 11, 2025 affecting Telephone System and Sentinel Voice, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 11:11 AM UTC
We are aware of an issue with Callswitch and Outbound calls. It's with our Third Party Provider and currently investigating the issue. We will keep you updated on the progress
- investigating Jul 11, 2025, 11:12 AM UTC
We are continuing to investigate this issue.
- investigating Jul 11, 2025, 11:24 AM UTC
Our supplier has identified the issue and is looking to implement the fix asap
- identified Jul 11, 2025, 11:33 AM UTC
Third Party - We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.
- monitoring Jul 11, 2025, 11:43 AM UTC
We have seen all services return to normal and are actively monitoring the issue.
- monitoring Jul 11, 2025, 02:43 PM UTC
We are continuing to monitor the situation, but it looks like it has been resolved. If you are still affected, then we would suggest rebooting the app/PC, signing out and back in, while checking the headset connection.
- resolved Jul 14, 2025, 07:10 AM UTC
Everything now is resolved