Sense Energy Outage History

Sense Energy is up right now

Pingoru has recorded 50 incidents for Sense Energy: 3 in the last 12 months and 1 in the last 90 days.

Source: status.sense.com

50incidents recorded
3last 12 months
1last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Sense Energy in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202627 of 744 (1%)
August 202612 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 546 (0%)

Incidents, newest first

Minor August 15, 2026 2026-08-15 National Grid onboarding issue 2h 18m Login

Started Aug 15, 2026, 06:42 PM UTC· resolved Aug 15, 2026, 09:00 PM UTC

  1. investigating Aug 15, 2026, 06:42 PM UTC

    A communications problem in National Grid's network in Massachusetts is preventing customers from setting up Sense with their meter. The outage is being investigated.

  2. resolved Aug 15, 2026, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2026 2026-07-21 Partial Service Outage 6h 38m Login, Sense Client API, Sense Realtime API, Push Notifications

Started Jul 21, 2026, 02:08 PM UTC· resolved Jul 21, 2026, 08:46 PM UTC

  1. investigating Jul 21, 2026, 02:08 PM UTC

    We are currently investigating reports of service outage as of 6am ET today.

  2. monitoring Jul 21, 2026, 04:08 PM UTC

    The service outage has been resolved and we are monitoring performance. There is still some increased latency on some services. Next update: 1pm ET

  3. resolved Jul 21, 2026, 08:46 PM UTC

    This incident has been resolved as of 1pm ET

Read the full incident report →

Major July 11, 2026 2026-07-11 Realtime (Bubbles) incident –

Started Jul 11, 2026, 03:03 PM UTC· resolved Jul 11, 2026, 03:03 PM UTC

  1. resolved Jul 21, 2026, 03:03 PM UTC

    Realtime app features (Bubbles, Power Meter, Devices) were loading, but taking up to 20 sec for some users. This has been resolved.

Read the full incident report →

Minor October 20, 2025 Service Disruption 2h 5m Login, Sense Client API, Sense Realtime API, Sense Monitor API

Started Oct 20, 2025, 05:52 PM UTC· resolved Oct 20, 2025, 07:57 PM UTC

  1. identified Oct 20, 2025, 05:52 PM UTC

    We’re currently experiencing a service disruption. Our engineering team has identified the root cause and we are working to improve performance until the underlying cause stabilizes.

  2. monitoring Oct 20, 2025, 07:17 PM UTC

    Services are starting to stabilize. Users may continue to see intermittent issues during recovery. We'll continue to monitor and provide updates.

  3. resolved Oct 20, 2025, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025 Investigating service disruption 2h 50m Login, Sense Client API, Sense Realtime API, Sense Monitor API and 2 more

Started Sep 03, 2025, 05:10 PM UTC· resolved Sep 03, 2025, 08:00 PM UTC

  1. investigating Sep 03, 2025, 05:10 PM UTC

    We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.

  2. identified Sep 03, 2025, 05:39 PM UTC

    We’ve identified the issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data. We’re working to restore services and monitoring recovery.

  3. monitoring Sep 03, 2025, 06:30 PM UTC

    We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.

  4. resolved Sep 03, 2025, 08:00 PM UTC

    The issue is resolved and services have stabilized.

Read the full incident report →