Sense Energy experienced a minor incident on August 29, 2025 affecting Login and Sense Client API and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2025, 02:59 PM UTC
We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.
- identified Aug 29, 2025, 03:39 PM UTC
We’ve identified an issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data. We’re working to restore services and monitoring recovery. We will be posting updates as they come in.
- monitoring Aug 29, 2025, 06:14 PM UTC
We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize. We will be posting updates as they come in.
- resolved Aug 29, 2025, 07:18 PM UTC
The underlying problem has been resolved and services continue to stabilize. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize