Sense Energy experienced a minor incident on September 3, 2025 affecting Login and Sense Client API and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 05:10 PM UTC
We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We will be posting updates as they come in.
- identified Sep 03, 2025, 05:39 PM UTC
We’ve identified the issue that is impacting services. Users may see issues during authentication as well as slower than normal response times when viewing usage data. We’re working to restore services and monitoring recovery.
- monitoring Sep 03, 2025, 06:30 PM UTC
We’ve deployed a fix that should resolve the underlying problem. Users may continue to see intermittent issues during recovery. We'll continue to monitor while services stabilize.
- resolved Sep 03, 2025, 08:00 PM UTC
The issue is resolved and services have stabilized.