Sendspark Outage History

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Sendspark had 11 outages in the last 2 years — averaging 0.5 incidents per month.

There were 11 Sendspark outages since February 12, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sendspark.com

Minor March 27, 2025

Email Notification Issues

Detected by Pingoru
Mar 27, 2025, 06:00 PM UTC
Resolved
Mar 27, 2025, 06:00 PM UTC
Duration
—
Affected: API (API v2)
Timeline · 1 update
  1. resolved Mar 27, 2025, 06:00 PM UTC

    We experienced an issue where some users did not receive expected email notifications related to video activity and invites. This occurred between 2:00 PM PT on March 26 and 12:30 PM PT on March 27. The issue has been resolved and all affected email notification are now functioning as expected.

Read the full incident report →

Minor March 24, 2025

Single API instance issue

Detected by Pingoru
Mar 24, 2025, 06:05 PM UTC
Resolved
Mar 24, 2025, 06:05 PM UTC
Duration
—
Affected: API (API v2)
Timeline · 1 update
  1. resolved Mar 24, 2025, 06:05 PM UTC

    We identified and resolved an issue affecting one API server instance, which was temporarily unable to connect to the database. This may have resulted in errors or service degraded for a small number of requests handled by that specific instance. All other infrastructure remained fully operational during this time. The affected instance was removed from rotation and the issue has been addressed.

Read the full incident report →

Minor February 18, 2025

Dynamic Videos Generation I...

Detected by Pingoru
Feb 18, 2025, 12:10 AM UTC
Resolved
Feb 18, 2025, 12:10 AM UTC
Duration
—
Affected: API (API v2)
Timeline · 1 update
  1. resolved Feb 18, 2025, 12:10 AM UTC

    Status: Resolved Time Impacted: ~8 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue with Dynamic Video Generation that caused a temporary blocker to generate Dynamic Videos for a specific scenario. The issue was identified and resolved. Resolution: Dynamic Videos functionality has been fully restored, and users can now generate prospects videos without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.

Read the full incident report →

Minor February 12, 2025

User Sign-Up Workflow Disru...

Detected by Pingoru
Feb 12, 2025, 06:07 AM UTC
Resolved
Feb 12, 2025, 06:07 AM UTC
Duration
—
Affected: API (API v2)
Timeline · 1 update
  1. resolved Feb 12, 2025, 06:07 AM UTC

    Status: Resolved Time Impacted: ~2 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue in the user sign-up workflow that caused a temporary disruption. The issue was quickly identified and resolved. Resolution: Sign-up functionality has been fully restored, and users can now sign up without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.

Read the full incident report →