Sendspark experienced a minor incident on November 27, 2025 affecting API (API v2), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 27, 2025, 12:43 PM UTC
Update - All missing webhooks have been redelivered Nov 28, 2025 - 3:20 am UTC Update - Missing webhooks events still processing. Nov 28, 2025 - 2:01 am UTC Update - Missing webhooks events still processing. Nov 28, 2025 - 12:58 am UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 11:58 pm UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 10:46 pm UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 9:55 pm UTC Update - Missing webhooks events still processing, the team expected to have completed in a couple hours . Nov 27, 2025 - 8:40 pm UTC Update - Staging test went well, team start redelivery the missing production webhook events. Nov 27, 2025 - 7:59 pm UTC Update - Our team is running staging test to run the redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 7:03 pm UTC Update - Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 5:52 pm UTC Update - Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 4:40 pm UTC Update - Our team continue working to get all the missing webhooks and affected users. Nov 27, 2025 - 3:45 pm UTC Issue Solved - The webhook delivery issue has been fully resolved, and all new webhook events are now functioning normally. Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 2:30 pm UTC Update: Issue Identified - The problem has been identified and team is preparing the fix Nov 27, 2025 - 1:35 pm UTC Initial Report - We have identified a problem in our webhook processing pipeline that has resulted in delays and, in some cases, missing webhook notifications over the past few days. This may have impacted customers whose integrations depend on timely webhook delivery. Our engineering team is actively implementing improvements to stabilize processing and prevent recurrence. We are also reviewing logs to determine which events may require redelivery. We appreciate your patience as we work to fully resolve this issue and restore normal webhook performance. Further updates will be posted as they become available. Nov 27, 2025 - 12:43 pm UTC