Sendspark experienced a minor incident on October 20, 2025 affecting API (API v2), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 20, 2025, 03:26 PM UTC
Resolved - This incident has been resolved. Oct 21, 2025 - 02:40 UTC Update - Our Auth provider solved the sign-in, sign-up, log-out and any affected services on their end Oct 21, 2025 - 02:31 UTC Update - Real-time notification looks working as normal, but we should keep an eye on it because our web-socket provider status still as service degraded. Oct 20, 2025 - 05:13 UTC Update - Auth provider have finished deploying across all affected services and services have been restored. We will continue to monitor to ensure no additional impact. Oct 21, 2025 - 01:51 UTC Update - Auth provider have begun rolling out fixes across services, and will be verifying recovery as it deploys. Oct 21, 2025 - 00:54 UTC Update - Auth provider have identified the issue and are working on a fix. We'll update again when we've rolled it out. Oct 20, 2025 - 23:41 UTC Update - Auth provider issue research in progress. Oct 20, 2025 - 22:15 UTC Update - Our Auth provider still having issue with a third-party provider affecting sign-in, sign-up and log-out services. Oct 20, 2025 - 21:20 UTC Update - AWS service was not affected our Auth provider anymore, but there are some third-party providers affecting our Auth provider. Oct 20, 2025 - 20:12 UTC Update - Ongoing Service Outage Due to AWS Provider Issues Oct 20, 2025 - 20:12 UTC Identified – A service degradation incident on AWS infrastructure impacted several of our third-party providers and their upstream services, resulting in a cascading service disruption around the world. Oct 20, 2025 - 19:15 UTC Monitoring – We are currently experiencing a service degradation due to issues with third-party Push Notification and Authentication providers. Oct 20, 2025 - 18:20 UTC Impacted Services: Real-time notifications Prospect status updates may not reflect in real time. “Video Ready” notifications in the Chrome Extension, App Recorder and Desktop App may be delayed or missing. Authentication Users may experience intermittent issues or delays when signing in, signing up, or logging out. Workarounds: Prospect Status: Refresh the Prospect Table to view the latest progress. Video Ready Notifications: Use the Desktop App or in App Recorder instead and check My Library (or folder where was recorded the video) to confirm video availability. DO NOT use CE: Use *Desktop App or in App Recorder instead to avoid lost your videos during this issue. Video Ready Notifications: Download video just in case We are working closely with our providers to resolve the issue and will update this page as more information becomes available. Start time: Oct 20, 2025 - 17:26 UTC Current status: Monitoring Next update: As soon as more information is available