Sendspark Outage History
Sendspark is up right nowPingoru has recorded 25 incidents for Sendspark: 19 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 3 | 0 of 744 (0%) |
| June 2026 | 4 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 4 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Minor August 14, 2026 Share Page recovered –
Started Aug 14, 2026, 04:51 AM UTC· resolved Aug 14, 2026, 04:51 AM UTC
No vendor updates were posted for this incident.
Minor August 14, 2026 Analytics API recovered –
Started Aug 14, 2026, 04:49 AM UTC· resolved Aug 14, 2026, 04:49 AM UTC
No vendor updates were posted for this incident.
Minor August 14, 2026 Thumbnails API recovered –
Started Aug 14, 2026, 04:20 AM UTC· resolved Aug 14, 2026, 04:20 AM UTC
No vendor updates were posted for this incident.
Minor June 28, 2026 API v2 recovered –
Started Jun 28, 2026, 06:04 AM UTC· resolved Jun 28, 2026, 06:04 AM UTC
No vendor updates were posted for this incident.
Minor November 27, 2025 Webhook Delivery Delays and Missing Events – API (API v2)
Started Nov 27, 2025, 12:43 PM UTC· resolved Nov 27, 2025, 12:43 PM UTC
- resolved Nov 27, 2025, 12:43 PM UTC
Update - All missing webhooks have been redelivered Nov 28, 2025 - 3:20 am UTC Update - Missing webhooks events still processing. Nov 28, 2025 - 2:01 am UTC Update - Missing webhooks events still processing. Nov 28, 2025 - 12:58 am UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 11:58 pm UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 10:46 pm UTC Update - Missing webhooks events still processing. Nov 27, 2025 - 9:55 pm UTC Update - Missing webhooks events still processing, the team expected to have completed in a couple hours . Nov 27, 2025 - 8:40 pm UTC Update - Staging test went well, team start redelivery the missing production webhook events. Nov 27, 2025 - 7:59 pm UTC Update - Our team is running staging test to run the redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 7:03 pm UTC Update - Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 5:52 pm UTC Update - Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 4:40 pm UTC Update - Our team continue working to get all the missing webhooks and affected users. Nov 27, 2025 - 3:45 pm UTC Issue Solved - The webhook delivery issue has been fully resolved, and all new webhook events are now functioning normally. Our team is continuing to work on redelivering any webhook events that were missed during the incident. Thank you for your patience while we complete this process. Nov 27, 2025 - 2:30 pm UTC Update: Issue Identified - The problem has been identified and team is preparing the fix Nov 27, 2025 - 1:35 pm UTC Initial Report - We have identified a problem in our webhook processing pipeline that has resulted in delays and, in some cases, missing webhook notifications over the past few days. This may have impacted customers whose integrations depend on timely webhook delivery. Our engineering team is actively implementing improvements to stabilize processing and prevent recurrence. We are also reviewing logs to determine which events may require redelivery. We appreciate your patience as we work to fully resolve this issue and restore normal webhook performance. Further updates will be posted as they become available. Nov 27, 2025 - 12:43 pm UTC
Major November 18, 2025 Dynamic video generation is currently experiencing intermittent issues. – API (API v2)
Started Nov 18, 2025, 12:12 PM UTC· resolved Nov 18, 2025, 12:12 PM UTC
- resolved Nov 18, 2025, 12:12 PM UTC
SOLVED - Dynamic video generation is currently experiencing intermittent issues. Some of our providers are affected by an ongoing Cloudflare global outage, which is causing delays in generating new videos. All other features are functioning normally. Previously generated videos remain fully shareable and playable for your prospects. We’ll provide updates as the situation evolves. Full Cloudflare updates: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 History: Resolved (Cloudflare) - This incident has been resolved. Posted Nov 18, 2025 - 19:28 UTC Update (Cloudflare) - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Posted 3 hours ago. Nov 18, 2025 - 17:44 UTC Important Cloudflare Updates Update (Cloudflare) - We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap. Nov 18, 2025 - 17:14 UTC Update (Cloudflare) - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC Update (Cloudflare) - We've deployed a change which has restored dashboard services. We are still working to remediate broad application services impact Nov 18, 2025 - 14:34 UTC
Minor October 20, 2025 Incident: Service Degradation on Real-Time Notifications & Authentication caused By Providers – API (API v2)
Started Oct 20, 2025, 03:26 PM UTC· resolved Oct 20, 2025, 03:26 PM UTC
- resolved Oct 20, 2025, 03:26 PM UTC
Resolved - This incident has been resolved. Oct 21, 2025 - 02:40 UTC Update - Our Auth provider solved the sign-in, sign-up, log-out and any affected services on their end Oct 21, 2025 - 02:31 UTC Update - Real-time notification looks working as normal, but we should keep an eye on it because our web-socket provider status still as service degraded. Oct 20, 2025 - 05:13 UTC Update - Auth provider have finished deploying across all affected services and services have been restored. We will continue to monitor to ensure no additional impact. Oct 21, 2025 - 01:51 UTC Update - Auth provider have begun rolling out fixes across services, and will be verifying recovery as it deploys. Oct 21, 2025 - 00:54 UTC Update - Auth provider have identified the issue and are working on a fix. We'll update again when we've rolled it out. Oct 20, 2025 - 23:41 UTC Update - Auth provider issue research in progress. Oct 20, 2025 - 22:15 UTC Update - Our Auth provider still having issue with a third-party provider affecting sign-in, sign-up and log-out services. Oct 20, 2025 - 21:20 UTC Update - AWS service was not affected our Auth provider anymore, but there are some third-party providers affecting our Auth provider. Oct 20, 2025 - 20:12 UTC Update - Ongoing Service Outage Due to AWS Provider Issues Oct 20, 2025 - 20:12 UTC Identified – A service degradation incident on AWS infrastructure impacted several of our third-party providers and their upstream services, resulting in a cascading service disruption around the world. Oct 20, 2025 - 19:15 UTC Monitoring – We are currently experiencing a service degradation due to issues with third-party Push Notification and Authentication providers. Oct 20, 2025 - 18:20 UTC Impacted Services: Real-time notifications Prospect status updates may not reflect in real time. “Video Ready” notifications in the Chrome Extension, App Recorder and Desktop App may be delayed or missing. Authentication Users may experience intermittent issues or delays when signing in, signing up, or logging out. Workarounds: Prospect Status: Refresh the Prospect Table to view the latest progress. Video Ready Notifications: Use the Desktop App or in App Recorder instead and check My Library (or folder where was recorded the video) to confirm video availability. DO NOT use CE: Use *Desktop App or in App Recorder instead to avoid lost your videos during this issue. Video Ready Notifications: Download video just in case We are working closely with our providers to resolve the issue and will update this page as more information becomes available. Start time: Oct 20, 2025 - 17:26 UTC Current status: Monitoring Next update: As soon as more information is available
Major June 12, 2025 Widespread Cloud Provider Outage Impacting Sendspark Availability – API (API v2), Share Page (Share Page), Thumbnails (Thumbnails API), Analytics (Analytics API)
Started Jun 12, 2025, 06:41 PM UTC· resolved Jun 12, 2025, 06:41 PM UTC
- resolved Jun 12, 2025, 06:41 PM UTC
Status Service is fully operational Identified: The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP) Thank you for your continued patience. Monitoring 3:14 pm CT Cloud Provider implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery Incident History: 06/12/2025 5:01 pm CT Sendspark is fully operational! ✅ 🚀 Our cloud providers are showing signs of recovery based on internal monitoring and customer feedback. Thank you for your patience, let’s get back to recording videos! 🚀. 06/12/2025 3:14 pm CT Cloud Provider Update: We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. We have received confirmation from our internal monitoring and customers that the Google Cloud products are also seeing recovery in multiple regions and are also seeing signs of some recovery in us-central1 and mutli-region/us. We expect the recovery to complete in less than an hour. We will provide an update by Thursday, 2025-06-12 4:30 CT with current details. 06/12/2025 2:14 pm CT The issue has been identified as a widespread outage affecting multiple cloud service providers. Google Cloud Platform (GCP), GitHub, ElevenLabs, and HubSpot have acknowledged incidents on their respective platforms. This is impacting Sendspark’s ability to serve video content and process some requests. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://www.githubstatus.com/incidents/d9xd9k1j6sl0 https://status.hubspot.com/incidents/0fd3q8bd9bss 06/12/2025 11:41 am CT Sendspark is currently experiencing service disruptions beginning around 12:30 PM CT due to an upstream outage with major cloud providers. The issue appears to be part of a larger widespread cloud incident affecting multiple services including AWS, Google Cloud Platform (GCP), Cloudflare, Discord, Twitch, Mailchimp, and others. check this link for more details about companies with these issues: https://downdetector.com/ Our engineering team is actively monitoring the situation and working on implementing mitigations where possible while awaiting further updates from our infrastructure providers. We will continue to post updates as more information becomes available.
Minor March 27, 2025 Email Notification Issues – API (API v2)
Started Mar 27, 2025, 06:00 PM UTC· resolved Mar 27, 2025, 06:00 PM UTC
- resolved Mar 27, 2025, 06:00 PM UTC
We experienced an issue where some users did not receive expected email notifications related to video activity and invites. This occurred between 2:00 PM PT on March 26 and 12:30 PM PT on March 27. The issue has been resolved and all affected email notification are now functioning as expected.
Minor March 24, 2025 Single API instance issue – API (API v2)
Started Mar 24, 2025, 06:05 PM UTC· resolved Mar 24, 2025, 06:05 PM UTC
- resolved Mar 24, 2025, 06:05 PM UTC
We identified and resolved an issue affecting one API server instance, which was temporarily unable to connect to the database. This may have resulted in errors or service degraded for a small number of requests handled by that specific instance. All other infrastructure remained fully operational during this time. The affected instance was removed from rotation and the issue has been addressed.
Minor February 18, 2025 Dynamic Videos Generation Issues – API (API v2)
Started Feb 18, 2025, 12:10 AM UTC· resolved Feb 18, 2025, 12:10 AM UTC
- resolved Feb 18, 2025, 12:10 AM UTC
Time Impacted: ~8 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue with Dynamic Video Generation that caused a temporary blocker to generate Dynamic Videos for a specific scenario. The issue was identified and resolved. Resolution: Dynamic Videos functionality has been fully restored, and users can now generate prospects videos without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.
Minor February 12, 2025 User Sign-Up Workflow Disruption – API (API v2)
Started Feb 12, 2025, 06:07 AM UTC· resolved Feb 12, 2025, 06:07 AM UTC
- resolved Feb 12, 2025, 06:07 AM UTC
Time Impacted: ~2 hours Level of Impact: Minor disruption for a limited group of users Summary: We encountered an issue in the user sign-up workflow that caused a temporary disruption. The issue was quickly identified and resolved. Resolution: Sign-up functionality has been fully restored, and users can now sign up without any interruptions. Next Steps: • We’re enhancing our monitoring and validation processes to ensure seamless user experiences moving forward. • Ongoing improvements will focus on further strengthening system reliability and early issue detection.