Sela incident

Voice calls failing to connect (inbound & outbound)

Critical Resolved

Sela experienced a critical incident on July 29, 2026, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 03:29 PM UTC
Resolved
Jul 29, 2026, 03:57 PM UTC
Duration
28m
Detected by Pingoru
Jul 29, 2026, 03:29 PM UTC

Update timeline

  1. investigating Jul 29, 2026, 03:29 PM UTC

    Since approximately 7:50 AM PT, voice calls are failing to connect. We've traced this to an upstream voice provider and have escalated to them. SMS is unaffected. Next update within 30 minutes.

  2. resolved Jul 29, 2026, 03:57 PM UTC

    There was an issue with an underlying provider. It has been resolved and all failed dials are being re-dialed.