Sela incident

Outbound calling disruption

Critical Resolved

Sela experienced a critical incident on September 6, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 12:03 AM UTC
Resolved
Sep 06, 2026, 12:25 AM UTC
Duration
22m
Detected by Pingoru
Sep 06, 2026, 12:03 AM UTC

Update timeline

  1. identified Sep 06, 2026, 12:03 AM UTC

    We are currently unable to place outbound calls or receive inbound calls due to an issue with a third-party service provider. We are working on a solution and will provide further updates as they become available.

  2. monitoring Sep 06, 2026, 12:08 AM UTC

    An initial fix is in place and we are monitoring recovery. Some outbound and inbound calls are now completing, though disruptions remain for some customers.

  3. monitoring Sep 06, 2026, 12:23 AM UTC

    Service is recovering and outbound and inbound calls are completing again. We are continuing to monitor performance as recovery progresses for all customers.

  4. resolved Sep 06, 2026, 12:25 AM UTC

    Outbound and inbound calling have recovered and are operating normally.