Secureworks incident

Alert Search Intermittent Outage - Charlie

Notice Resolved View vendor source →

Secureworks experienced a notice incident on September 10, 2025, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 04:14 AM UTC
Resolved
Sep 10, 2025, 05:33 AM UTC
Duration
1h 19m
Detected by Pingoru
Sep 10, 2025, 04:14 AM UTC

Update timeline

  1. investigating Sep 10, 2025, 04:14 AM UTC

    Our infrastructure is having difficulties processing search for alerts in the Charlie environment. No data has been lost.

  2. monitoring Sep 10, 2025, 05:18 AM UTC

    Infrastructure state has improved and services are returning to full functionality. Continuing to monitor.

  3. resolved Sep 10, 2025, 05:33 AM UTC

    Alert Search has been restored.