SecureAuth incident

OTP delivery issues with SMS and Push services.

Minor Resolved View vendor source →

SecureAuth experienced a minor incident on June 30, 2023, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 02:42 PM UTC
Resolved
Jun 30, 2023, 06:54 PM UTC
Duration
4h 11m
Detected by Pingoru
Jun 30, 2023, 02:42 PM UTC

Update timeline

  1. investigating Jun 30, 2023, 02:42 PM UTC

    We are currently investigating OTP delivery issues with SMS and Push services.

  2. investigating Jun 30, 2023, 04:12 PM UTC

    We are continuing to investigate the issue

  3. identified Jun 30, 2023, 04:47 PM UTC

    Customers on older versions of SA IdP (9.3 and previous) are the only customers potentially impacted, which utilizes a separate intermediate infrastructure that is being investigated.

  4. monitoring Jun 30, 2023, 05:30 PM UTC

    Customers report services are working

  5. resolved Jun 30, 2023, 06:54 PM UTC

    This incident has been resolved.