SecureAuth incident

Intermittent Issues with the SMS Service

Minor Resolved View vendor source →

SecureAuth experienced a minor incident on October 4, 2023, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 01:25 AM UTC
Resolved
Oct 04, 2023, 01:40 AM UTC
Duration
14m
Detected by Pingoru
Oct 04, 2023, 01:25 AM UTC

Update timeline

  1. investigating Oct 04, 2023, 01:25 AM UTC

    We are currently investigating an SMS Service issue that is impacting multiple customers - other OTP methods appear to be working without issue

  2. resolved Oct 04, 2023, 01:40 AM UTC

    The issue has been resolved - RCA to follow