SecureAuth experienced a minor incident on November 10, 2023, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 10, 2023, 03:04 PM UTC
We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted
- identified Nov 10, 2023, 03:05 PM UTC
We have reports from our SMS/Voice vendor that they are seeing some US Mobile Providers impacted by this.
- monitoring Nov 10, 2023, 04:05 PM UTC
Our vendor has reported the issue has been resolved. We will continue to monitor the situtation. Please report any issues to [email protected]
- resolved Nov 10, 2023, 06:32 PM UTC
The issue has been resolved - a final RCA will follow as we work with our vendor on the overall root cause.
- postmortem Nov 10, 2023, 06:32 PM UTC
The SA IdP service encountered issues with SMS One Time Password \(OTP\) deliveries to US mobile carriers. Our SMS vendor informed us of potential delivery delays. We have since received notification from our SMS vendor that the previously reported issue is resolved. A final Root Cause Analysis \(RCA\) document will be provided once we receive detailed insights from our SMS vendor regarding the root cause from both their end and that of the mobile carriers.