SecureAuth incident

SecureAuth Cloud Services - 3rd Party Mobile Carrier

Minor Resolved View vendor source →

SecureAuth experienced a minor incident on January 30, 2024, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 01:59 PM UTC
Resolved
Jan 30, 2024, 03:24 PM UTC
Duration
1h 24m
Detected by Pingoru
Jan 30, 2024, 01:59 PM UTC

Update timeline

  1. investigating Jan 30, 2024, 01:59 PM UTC

    We are currently investigating Issue with the Provider . You will expect some delay in getting codes for SMS service

  2. investigating Jan 30, 2024, 02:45 PM UTC

    We are still continuing to investigate on the issue. We have reached out to the provider to get the ETA to address the issue.

  3. identified Jan 30, 2024, 03:23 PM UTC

    The issue has been identified and the fix is implemented by the provider. There is no delay in receiving sms .

  4. resolved Jan 30, 2024, 03:24 PM UTC

    This incident has been resolved.End users should no longer experience delays receiving SMS messages