SecureAuth incident

Issues with Polaris services

Notice Resolved View vendor source →

SecureAuth experienced a notice incident on February 19, 2024, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2024, 12:02 PM UTC
Resolved
Feb 19, 2024, 04:43 PM UTC
Duration
4h 41m
Detected by Pingoru
Feb 19, 2024, 12:02 PM UTC

Update timeline

  1. investigating Feb 19, 2024, 12:02 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 19, 2024, 12:08 PM UTC

    We are receiving widespread alerts around our cloud services. We are investigating.

  3. investigating Feb 19, 2024, 01:38 PM UTC

    We are continuing to investigate these issues. A potential root cause has been found.

  4. identified Feb 19, 2024, 02:24 PM UTC

    We have isolated the issue and a fix is being implemented.

  5. monitoring Feb 19, 2024, 02:53 PM UTC

    The fix has been implemented and services are back online. We will continue to monitor.

  6. resolved Feb 19, 2024, 04:43 PM UTC

    This incident has been resolved.