SecureAuth incident

SMS/Telephony Issues in Hong Kong

Notice Resolved View vendor source →

SecureAuth experienced a notice incident on June 15, 2023, lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 03:02 PM UTC
Resolved
Jun 15, 2023, 10:33 PM UTC
Duration
7h 30m
Detected by Pingoru
Jun 15, 2023, 03:02 PM UTC

Update timeline

  1. identified Jun 15, 2023, 03:02 PM UTC

    Our SMS/Telephony provider is having issues sending SMS/Telephony messages to users in Hong Kong. The provider is working on the issue.

  2. monitoring Jun 15, 2023, 08:54 PM UTC

    The provider has implemented a fix and SMS should be delivering successfully to Hong Kong.

  3. resolved Jun 15, 2023, 10:33 PM UTC

    This incident has been resolved.