SecureAuth incident

Potential Issues with Telephony service in Australia

Notice Resolved View vendor source →

SecureAuth experienced a notice incident on September 19, 2023, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 03:21 AM UTC
Resolved
Sep 19, 2023, 07:51 AM UTC
Duration
4h 30m
Detected by Pingoru
Sep 19, 2023, 03:21 AM UTC

Update timeline

  1. investigating Sep 19, 2023, 03:21 AM UTC

    We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.

  2. investigating Sep 19, 2023, 03:21 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 19, 2023, 04:53 AM UTC

    The vendor is reporting the issue is resolved - for those customers impacted, please test the Voice OTP.

  4. resolved Sep 19, 2023, 07:51 AM UTC

    This issue has been resolved and verified by users in Australia