SecureAuth experienced a minor incident on October 29, 2023, lasting 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 29, 2023, 12:14 AM UTC
We are currently investigating a Push Service issue that is impacting IOS devices - other Devices working without any issues. We will continue to provide updates .
- investigating Oct 29, 2023, 12:25 AM UTC
We have Identified the issue we are working on implementing a fix.
- identified Oct 29, 2023, 12:28 AM UTC
We identified the issue. We are implementing the fix.
- resolved Oct 29, 2023, 12:39 AM UTC
The fix for ios devices is now resolved. RCA will Follow.
- postmortem Nov 01, 2023, 03:48 AM UTC
**Problem Description:** On October 28, 2023 at approximately 3:00pm Pacific Time, the certificate utilized between the SecureAuth Push Service and the Apple Push Service expired and SecureAuth could no longer send push requests to iOS devices. Android devices were not impacted. **Resolution:** SecureAuth regenerated the certificate and uploaded it to the Push Service and iOS devices were once again receiving Push Notifications for authentication. **Corrective Actions:** Implement fix for certificate renewal notification to necessary stakeholders Implement additional certificate monitors and system alerts