SecureAuth experienced a notice incident on June 5, 2024, lasting 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 05, 2024, 04:57 PM UTC
Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for T-Mobile within the US. They are working directly with T-Mobile and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/60tx8c6qtdqb
- resolved Jun 05, 2024, 05:28 PM UTC
Our SMS provider has confirmed that the carrier issue with T-Mobile has been resolved. If you continue to experience delivery degradation with T-Mobile, please let us know by opening a support ticket @ https://support.secureauth.com