SecureAuth incident

SMS Quality degradation - United States (US)

Minor Resolved View vendor source →

SecureAuth experienced a minor incident on August 22, 2024 affecting SMS, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 03:26 PM UTC
Resolved
Aug 22, 2024, 05:23 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 22, 2024, 03:26 PM UTC

Affected components

SMS

Update timeline

  1. identified Aug 22, 2024, 03:26 PM UTC

    Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery within the US. They are working directly with carrier partners and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/cbv5188zqwvm

  2. resolved Aug 22, 2024, 05:23 PM UTC

    This incident has been resolved.