SecureAuth experienced a notice incident on October 31, 2024 affecting Mobile App, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 31, 2024, 07:50 PM UTC
A small percentage of android users are experiencing missing enrolled accounts. A fix has been submitted to the Google Play store and will be available shortly. We strongly suggest you do not delete the app if experiencing this issue. We will provide an update once the new version is available, please reach out to [email protected] with any questions.
- monitoring Nov 01, 2024, 03:28 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 01, 2024, 06:02 PM UTC
Version 25.1.21 of SecureAuth Authenticate for Android has been released to the Google Playstore. Impacted users who have not deleted the app will have the preexisting enrollments restored after installing the update. If you have any questions or are still experiencing issues, please reach out to Support at https://support.secureauth.com.
- resolved Nov 04, 2024, 06:07 PM UTC
This incident has been resolved.