SecureAuth incident

Quality Degradation - Fraud Service - Number Insights

Minor Resolved View vendor source →

SecureAuth experienced a minor incident on January 13, 2025 affecting Fraud, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 03:39 PM UTC
Resolved
Jan 13, 2025, 08:00 PM UTC
Duration
4h 21m
Detected by Pingoru
Jan 13, 2025, 03:39 PM UTC

Affected components

Fraud

Update timeline

  1. investigating Jan 13, 2025, 03:39 PM UTC

    We are investigating an increase in error logs around the Number Insight functionality of our Fraud Service. You may experience quality degradation around this service during this time. We will provide an update once the new version is available, please reach out to [email protected] with any questions.

  2. identified Jan 13, 2025, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2025, 08:00 PM UTC

    This incident has been resolved. Please reach out to [email protected] with any questions.