Second Life experienced a notice incident on November 20, 2025 affecting Chat Support, lasting 16h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Nov 20, 2025, 09:57 PM UTC
We are currently investigating an issue which is preventing access to Live Chat. Phone Support and Ticket Submissions are still available.
- resolved Nov 21, 2025, 02:21 PM UTC
This incident has been resolved.