Secomea experienced a major incident on October 6, 2025 affecting Prime Platform, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Prime Platform
Update timeline
- investigating Oct 06, 2025, 09:52 AM UTC
Prime is partially unavailable which causes issues with login and data not being synchronized properly. We are currently investigating the issue and are expecting to provide the next update at 13:00 CEST
- investigating Oct 06, 2025, 11:39 AM UTC
We are still investigating the issue. Prime services are still partially unavailable. Next update will be 14:15 CEST.
- identified Oct 06, 2025, 12:33 PM UTC
The issue has been identified and we are currently working on implementing the fix.
- resolved Oct 08, 2025, 01:50 PM UTC
The fix has been implemented and all systems are running. Data in Prime should now be working.