Secomea incident

Prime Performance

Minor Resolved View vendor source →

Secomea experienced a minor incident on April 20, 2026 affecting Prime Platform, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 09:04 AM UTC
Resolved
Apr 20, 2026, 11:31 AM UTC
Duration
2h 27m
Detected by Pingoru
Apr 20, 2026, 09:04 AM UTC

Affected components

Prime Platform

Update timeline

  1. investigating Apr 20, 2026, 09:04 AM UTC

    We are correctly experience random performance on the Prime platform. There is a chance that you might be disconnected - GateManagers are not affected We are investigating the issue

  2. monitoring Apr 20, 2026, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 11:31 AM UTC

    This incident has been resolved.