Secomea experienced a critical incident on October 11, 2025 affecting Prime Platform, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Prime Platform
Update timeline
- investigating Oct 11, 2025, 02:15 PM UTC
Prime login is currently not possible. We are currently investigating the issue. We apologize for any inconvenience this may cause.
- monitoring Oct 11, 2025, 06:19 PM UTC
Prime login is now possible A temporary workaround has now been implemented. Please note that data within Prime may currently be out of sync. We are currently working on a permanent solution to resolve the issue.
- resolved Oct 15, 2025, 08:43 AM UTC
Data in Prime should now be synchronized. Please contact support if changes in GateManager does not reflect in Prime