SearchStax Outage History

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SearchStax had 10 outages in the last 2 years totaling 130h 39m of downtime — averaging 0.4 incidents per month.

There were 10 SearchStax outages since July 2, 2025 totaling 130h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.searchstax.com

Minor September 3, 2026

Managed Search Pulse Performance Graphs impacted

Detected by Pingoru
Sep 03, 2026, 04:02 PM UTC
Resolved
Sep 03, 2026, 08:54 PM UTC
Duration
4h 51m
Affected: Pulse Monitoring
Timeline · 4 updates
  1. investigating Sep 03, 2026, 04:02 PM UTC

    We are investigating an issue with Managed Search Pulse Performance Graph. At the moment they do not display, a spinning icon is shown. A workaround to the issues is erasing cookies.

  2. identified Sep 03, 2026, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2026, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Related and Popular Searches are failing

Detected by Pingoru
Jul 23, 2026, 03:37 PM UTC
Resolved
Jul 23, 2026, 07:02 PM UTC
Duration
3h 24m
Affected: Pulse MonitoringDiscovery APIs
Timeline · 5 updates
  1. investigating Jul 23, 2026, 03:37 PM UTC

    We are currently investigating the issue in related and popular searches. In addition pulse monitoring is affected as well

  2. identified Jul 23, 2026, 03:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 23, 2026, 04:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 23, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 23, 2026, 07:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2026

Site Search App Creation Failing in North Virginia

Detected by Pingoru
May 22, 2026, 02:58 PM UTC
Resolved
May 22, 2026, 05:46 PM UTC
Duration
2h 47m
Affected: Admin App
Timeline · 3 updates
  1. investigating May 22, 2026, 02:58 PM UTC

    Site Search App Creation is failing in North Virginia region starting 8:04am UTC. Our team is currently investigating the issue.

  2. identified May 22, 2026, 05:16 PM UTC

    Our team had identified a lag in our databases that is causing the creations to fail. We are working to remedy that.

  3. resolved May 22, 2026, 05:46 PM UTC

    App Creation is now working in North Virginia. Any apps that failed during the incident window have been fixed.

Read the full incident report →

Minor March 21, 2026

Scheduled Maintenance for Azure-Hosted Solr Clusters

Detected by Pingoru
Mar 21, 2026, 12:00 AM UTC
Resolved
Mar 21, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 21, 2026, 12:00 AM UTC

    Mar 20, 17:00 PDT Completed - The scheduled maintenance has been completed. Mar 17, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 13, 15:18 PDT Scheduled - We are performing scheduled hardware maintenance on customer Solr cluster deployments hosted on Microsoft Azure that are on private VNets. This maintenance involves a hardware configuration update and is designed to be fully transparent, with no expected downtime or service interruption. Maintenance Schedule: March 18 - March 20, 2026 We will monitor all systems throughout the maintenance window and will provide updates if there are any changes to the announced impact.

Read the full incident report →

Major January 10, 2026

Azure Region West US2 experiencing an outage

Detected by Pingoru
Jan 10, 2026, 07:43 PM UTC
Resolved
Jan 10, 2026, 07:43 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 10, 2026, 07:43 PM UTC

    Jan 10, 11:43 PST Resolved - This incident has been resolved. Jan 10, 11:21 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 10, 10:39 PST Identified - The issue has been identified and a fix is being implemented.

Read the full incident report →

Minor January 8, 2026

Login Issues on app.searchstax.com and searchstudio.searchstax.com

Detected by Pingoru
Jan 08, 2026, 05:36 PM UTC
Resolved
Jan 08, 2026, 05:36 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 08, 2026, 05:36 PM UTC

    Jan 8, 09:36 PST Resolved - The incident is resolved. Logins are now working for both app.searchstax.com and searchstudio.searchstax.com Jan 8, 08:50 PST Update - We are continuing to work on a fix for this issue. Jan 8, 08:48 PST Identified - The issue has been identified and a fix is being implemented. Jan 8, 08:10 PST Investigating - We are currently investigating this issue.

Read the full incident report →

Minor November 21, 2025

High Error Rate for Analytics in US Region

Detected by Pingoru
Nov 21, 2025, 11:55 PM UTC
Resolved
Nov 21, 2025, 11:55 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 21, 2025, 11:55 PM UTC

    Nov 21, 15:55 PST Resolved - All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved. Nov 21, 14:53 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 21, 13:34 PST Investigating - We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.

Read the full incident report →

Minor July 2, 2025

Increased error Rate on Analytics US Clusters

Detected by Pingoru
Jul 02, 2025, 05:17 PM UTC
Resolved
Jul 07, 2025, 04:52 PM UTC
Duration
4d 23h
Affected: Analytics API
Timeline · 4 updates
  1. investigating Jul 02, 2025, 05:17 PM UTC

    We have observed increased error rate on Site Search Analytics Clusters in US East Region. What is affected for US East Region: * Site Search Analytics Metrics on Site Search Dashboard have an increased Error Rate. You could be seeing errors on Dashboard for Analytics as you log in. * Site Search Reporting APIs have an increased Error Rate * Analytics Tracking APIs have an increased Error Rate

  2. investigating Jul 02, 2025, 05:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 02, 2025, 06:30 PM UTC

    Our team has identified the issue and implemented a solution. With this, all APIs are now operational. Our team is now monitoring to ensure the performance is not impacted in any way.

  4. resolved Jul 07, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →