Scurri experienced a notice incident on September 22, 2025 affecting Scurri Platform API and Scurri front-end, lasting 19h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 02:31 PM UTC
We have identified an issue with DPD services and have raised this with DPD. They are currently investigating. We will update you as soon as we have futher information
- identified Sep 22, 2025, 03:08 PM UTC
DPD have identified the cause of the issue and is implementing a fix. ETA is within the next 30 minutes. We will update you again shortly.
- identified Sep 22, 2025, 04:31 PM UTC
DPD are continuing to work on a resolution. We will provide another update as soon as we have further information.
- monitoring Sep 22, 2025, 06:23 PM UTC
While we await an update from DPD to confirm the issue is resolved, our monitoring indicates that labels can be successfully generated again. We will continue to monitor and confirm full resolution as soon as we hear back from DPD.
- resolved Sep 23, 2025, 09:49 AM UTC
DPD has resolved this incident. DPD confirmed that a change was implemented yesterday evening to resolve the issue, and full service has been restored.