Scrive incident

Authentication Issues Affecting Certain Integrations

Minor Resolved View vendor source →

Scrive experienced a minor incident on October 1, 2025 affecting Google Docs Addon and Lime and 1 more component, lasting 7d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:00 AM UTC
Resolved
Oct 08, 2025, 09:22 AM UTC
Duration
7d 3h
Detected by Pingoru
Oct 01, 2025, 06:00 AM UTC

Affected components

Google Docs AddonLimeNetDocumentsOffice Add-In

Update timeline

  1. investigating Oct 01, 2025, 01:38 PM UTC

    Some users may currently experience authentication issues when logging in to Scrive via Single Sign-On (SSO) through certain integrations, such as Scrive for SuperOffice or Microsoft Office. We have identified the cause and are working on a resolution. We will provide further updates as more information becomes available and will notify you once the issue has been fully resolved.

  2. investigating Oct 02, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 08, 2025, 09:22 AM UTC

    This incident has been resolved.