Scrive experienced a major incident on October 9, 2025 affecting Onfido, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Onfido
Update timeline
- investigating Oct 09, 2025, 01:05 PM UTC
External Onfido is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.
- monitoring Oct 09, 2025, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2025, 02:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 09, 2025, 02:03 PM UTC
Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]