Scrive incident

Scrive Extended Compliance - Degraded performance

Minor Resolved View vendor source →

Scrive experienced a minor incident on October 22, 2025 affecting eSign Online and eSign API and 1 more component, lasting 17h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 12:50 PM UTC
Resolved
Oct 23, 2025, 05:59 AM UTC
Duration
17h 8m
Detected by Pingoru
Oct 22, 2025, 12:50 PM UTC

Affected components

eSign OnlineeSign APIFlow APIeID Hub APIeSign GOID-checkKSI (Guardtime)PAdESEmail DeliverySMS Delivery

Update timeline

  1. investigating Oct 22, 2025, 12:50 PM UTC

    We’re currently experiencing degraded performance in Scrive Extended Compliance. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Updates will follow in a timely manner.

  2. resolved Oct 23, 2025, 05:59 AM UTC

    Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via [email protected]