Scrive experienced a minor incident on May 12, 2026 affecting Chat, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Chat
Update timeline
- investigating May 12, 2026, 09:11 AM UTC
Our chatbot service is currently experiencing degraded performance. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chatbot on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at [email protected]
- resolved May 12, 2026, 10:45 AM UTC
This incident has now been resolved and the chatbot is up and running again.