Screenly incident

We're currently investigating issues with logging into the web console and registering devices.

Major Resolved View vendor source →

Screenly experienced a major incident on June 12, 2025 affecting Login Page and Device Registration and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:13 PM UTC
Resolved
Jun 12, 2025, 10:29 PM UTC
Duration
4h 16m
Detected by Pingoru
Jun 12, 2025, 06:13 PM UTC

Affected components

Login PageDevice RegistrationAuthAPI v3

Update timeline

  1. investigating Jun 12, 2025, 06:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 07:14 PM UTC

    One of our cloud service providers, Google Cloud (GCP), has identified a major service outage affecting multiple GCP products and customers. This is currently being investigated by the Google Engineering team. Google's status page for the incident can be followed here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  3. identified Jun 12, 2025, 08:25 PM UTC

    Google's Engineering team has identified the root cause and began implementing mitigation and recovery processes. They have confirmed that the underlying dependency is recovered in all locations except us-central1, but noted that "many customers are still experiencing varying degrees of impact on individual google cloud products." The Google engineering teams are continuing to work on restoring service, and there is no ETA at this time. For the complete update, Google's status page for the incident can be followed here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  4. monitoring Jun 12, 2025, 09:15 PM UTC

    All Screenly production systems appear to be fully operational, however, we are monitoring to ensure there is no degradation of service. Google Engineers have also mitigated the issues within the us-central1 region, and expect full recovery within the next hour. For the latest update, Google's status page for the incident can be followed here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  5. monitoring Jun 12, 2025, 09:21 PM UTC

    All Screenly production systems appear to be fully operational, however, we are monitoring to ensure there is no degradation of service. Google Engineers have also mitigated the issues within the us-central1 region, and expect full recovery within the next hour. For the latest update, Google's status page for the incident can be followed here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  6. resolved Jun 12, 2025, 10:29 PM UTC

    This incident has been resolved.