Screenly incident

Issues Logging In With Username/Password

Major Resolved View vendor source →

Screenly experienced a major incident on August 5, 2024 affecting Login Page, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 05:42 PM UTC
Resolved
Aug 05, 2024, 07:17 PM UTC
Duration
1h 34m
Detected by Pingoru
Aug 05, 2024, 05:42 PM UTC

Affected components

Login Page

Update timeline

  1. investigating Aug 05, 2024, 05:53 PM UTC

    We are currently investigating reports of being unable to login using username and password. SSO logins (Sign in with Google/GitHub/Microsoft/SAML) appear to be unaffected at this time.

  2. identified Aug 05, 2024, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2024, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2024, 07:32 PM UTC

    This incident has been resolved.