Screencastify Outage History

Screencastify had 4 outages in the last 2 years totaling 714h 14m of downtime — averaging 0.2 incidents per month.

There were 4 Screencastify outages since September 19, 2024 totaling 714h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.screencastify.com

Notice August 6, 2026

Verification Email Delivery Issues

Detected by Pingoru: Aug 06, 2026, 08:07 PM UTC
Resolved: Sep 05, 2026, 11:50 AM UTC
Duration: 29d 15h

Timeline · 3 updates

investigating Aug 06, 2026, 08:07 PM UTC

We are investigating reports that some users may not receive their account verification email when signing up for Screencastify, preventing them from completing the registration process. Our Engineering team is actively investigating the underlying cause. If you are affected, you may not receive the verification email after creating your account. We will provide updates on this page as more information becomes available.
identified Aug 12, 2026, 06:28 PM UTC

The issue has been identified and a fix is being implemented.
resolved Sep 05, 2026, 11:50 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 14, 2026

Resolved: Service Disruption Affecting Login, Recording, and Video Playback

Detected by Pingoru: Jul 14, 2026, 07:24 PM UTC
Resolved: Jul 12, 2026, 09:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 14, 2026, 07:24 PM UTC

We have resolved an incident that affected login, video playback, and recording. During this incident, some users were unable to sign in, access existing recordings, or create new recordings. Our engineering team identified the issue, implemented a fix, and confirmed that all affected services have been restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.

Read the full incident report →

Notice August 14, 2025

Google Cloud Outage

Detected by Pingoru: Aug 14, 2025, 05:07 PM UTC
Resolved: Jun 12, 2025, 06:30 PM UTC
Duration: —

Timeline · 1 update

resolved Aug 14, 2025, 05:07 PM UTC

Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

Read the full incident report →

Minor September 19, 2024

SC-2 Oops Error

Detected by Pingoru: Sep 19, 2024, 02:20 PM UTC
Resolved: Sep 19, 2024, 04:52 PM UTC
Duration: 2h 32m

Affected: New recordings

Timeline · 2 updates

identified Sep 19, 2024, 02:20 PM UTC

Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.
resolved Sep 19, 2024, 04:52 PM UTC

We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].

Read the full incident report →