Zyte had 36 outages in the last 2 years totaling 686h 36m of downtime — averaging 1.5 incidents per month.
There were 36 Zyte outages since June 14, 2024 totaling 686h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our web dashboard is currently experiencing issues displaying Zyte API statistics data. We are actively working on resolving this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance with Zyte API due to a disruption from one of our providers. Our team is actively investigating the issue to minimize the impact. We'll provide updates as soon as more information becomes available. Thank you for your patience.
The issue has been identified by the provider and we are currently working to isolate the affected nodes so traffic can be recovered
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with the scheduling and listing of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
The issue has been identified and fix will be released shortly
The issue has been identified and fix will be rolled out soon.
We experienced a temporary service degradation impacting Scrapy Cloud on January 28th between 23:05 UTC - 23:47 UTC. During this window, you may have observed reduced performance due to an unexpected router outage at our service provider. The issue has since been fully resolved, and all services are operating normally.
Our web dashboard has issues displaying the Zyte API stats. We are currently working on resolving this issue. Please note that this does NOT affect any other product.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it
The incident has been mitigated. The incorrectly suspended account have been unsuspended.
This incident has been resolved.
We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.
We are continuing to work on a fix for this issue.
Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
This incident has been resolved.
We are currently experiencing issues with our Smart Proxy Manager service and our team is actively working on restoring the service.
We have deployed a fix and we are currently monitoring the results.
This incident has been resolved.
We are experiencing a throttling issue regarding the Scrapy Cloud jobs. This might cause the jobs to take longer to start.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with new signups for Zyte API. We are currently investigating the issue.
This incident has been resolved.
We are currently experiencing issues with the scheduling of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating a performance degradation regarding Scrapy Cloud jobs.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues provisioning Zyte API accounts. This incident does NOT affect the Zyte API service.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Dashboard encountered an issue which prevented the Projects from showing properly. Please rest assured that our teams are monitoring the situation.
This incident has been resolved.
We are currently investigating an issue wherein jobs are staying in "waiting” state in Scrapy Cloud despite units being available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Scrapy Cloud job dashboard is currently not showing the job status as expected. Our team is actively working to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing an issue with one of our cloud providers, due to which the following services have been impacted : Billing, Stats
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our support center is currently down - you can still create new tickets via https://app.zyte.com and receive updates via email. You cannot access or manage existing tickets at the moment. We are sorry for the inconvenience, our team is actively working on to resolve the issue.
This issue has been resolved. All the features in our support center are working as expected.
This incident has been resolved.
We are currently experiencing a disturbance with Smart Proxy Manager and Zyte API Proxy-mode due to an issue with the CA certificate. Disturbances may appear if you are using the certificate. Other services are not impacted by this issue. We are actively working on a fix and we will update you as soon as we can.
The CA certificate has been updated. Please download the new certificate from here: https://docs.zyte.com/_static/zyte-ca.crt
Our Web Dashboard (app.zyte.com) is currently not showing the stats as expected. The source of the outage is coming from one of cloud provider and we are closing working with them on resolving the issue.
Connectivity to our cloud provider's backend has been successfully restored, and we will continue to closely monitor the situation until tomorrow.
This incident has been resolved.
There was a short downtime of job scheduling in our Scrapy Cloud US cluster today between 06:05 to 08:45 UTC. We have already applied the fix, the scheduling of SC jobs in US ( very small percentage) were affected.
We are experiencing project deployment issue that affects both shub and github deployments. We are working on resolving this issue. This does NOT affect the execution of jobs that are already scheduled.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service degradation affecting Scrapy Cloud. You may encounter issues with job execution, scheduling, or retrieving items via the Scrapy Cloud API key, due to a problem with our backend service discovery system. Our team is actively working to resolve the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a service degradation in Job execution and storage (Hubstorage API) in Scrapy Cloud. We are working on resolving this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have noticed an increase in failures for Google search queries with Zyte API. We are actively working on the issue.
We have made some changes that have improved the success rate. This issue was triggered by Google and we have tuned our product settings to get optimal performance for the current situation. We are closely monitoring the SERP performance to ensure stability.
This incident has been resolved. We will continue to monitor the situation closely for any further changes.