Zyte had 18 outages in the last 2 years totaling 612h 56m of downtime — averaging 0.7 incidents per month.
There were 18 Zyte outages since May 29, 2025 totaling 612h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our web dashboard is currently experiencing issues displaying Zyte API statistics data. We are actively working on resolving this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance with Zyte API due to a disruption from one of our providers. Our team is actively investigating the issue to minimize the impact. We'll provide updates as soon as more information becomes available. Thank you for your patience.
The issue has been identified by the provider and we are currently working to isolate the affected nodes so traffic can be recovered
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with the scheduling and listing of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
The issue has been identified and fix will be released shortly
The issue has been identified and fix will be rolled out soon.
We experienced a temporary service degradation impacting Scrapy Cloud on January 28th between 23:05 UTC - 23:47 UTC. During this window, you may have observed reduced performance due to an unexpected router outage at our service provider. The issue has since been fully resolved, and all services are operating normally.
Our web dashboard has issues displaying the Zyte API stats. We are currently working on resolving this issue. Please note that this does NOT affect any other product.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it
The incident has been mitigated. The incorrectly suspended account have been unsuspended.
This incident has been resolved.
We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.
We are continuing to work on a fix for this issue.
Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
This incident has been resolved.
We are currently experiencing issues with our Smart Proxy Manager service and our team is actively working on restoring the service.
We have deployed a fix and we are currently monitoring the results.
This incident has been resolved.
We are experiencing a throttling issue regarding the Scrapy Cloud jobs. This might cause the jobs to take longer to start.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with new signups for Zyte API. We are currently investigating the issue.
This incident has been resolved.
We are currently experiencing issues with the scheduling of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating a performance degradation regarding Scrapy Cloud jobs.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues provisioning Zyte API accounts. This incident does NOT affect the Zyte API service.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Dashboard encountered an issue which prevented the Projects from showing properly. Please rest assured that our teams are monitoring the situation.
This incident has been resolved.
We are currently investigating an issue wherein jobs are staying in "waiting” state in Scrapy Cloud despite units being available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Scrapy Cloud job dashboard is currently not showing the job status as expected. Our team is actively working to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing an issue with one of our cloud providers, due to which the following services have been impacted : Billing, Stats
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our support center is currently down - you can still create new tickets via https://app.zyte.com and receive updates via email. You cannot access or manage existing tickets at the moment. We are sorry for the inconvenience, our team is actively working on to resolve the issue.
This issue has been resolved. All the features in our support center are working as expected.
This incident has been resolved.