Zyte Outage History

Zyte had 17 outages in the last 2 years totaling 588h 35m of downtime — averaging 0.7 incidents per month.

There were 17 Zyte outages since May 29, 2025 totaling 588h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zyte.com

Minor April 14, 2026

Zyte API – Performance Degradation

Detected by Pingoru: Apr 14, 2026, 08:51 AM UTC
Resolved: Apr 15, 2026, 05:53 AM UTC
Duration: 21h 2m

Affected: Zyte API

Timeline · 4 updates

investigating Apr 14, 2026, 08:51 AM UTC

We are currently experiencing degraded performance with Zyte API due to a disruption from one of our providers. Our team is actively investigating the issue to minimize the impact. We'll provide updates as soon as more information becomes available. Thank you for your patience.
identified Apr 14, 2026, 09:13 AM UTC

The issue has been identified by the provider and we are currently working to isolate the affected nodes so traffic can be recovered
monitoring Apr 14, 2026, 03:25 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 05:53 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 26, 2026

Scrapy Cloud Jobs API Issue

Detected by Pingoru: Feb 26, 2026, 03:25 AM UTC
Resolved: Mar 03, 2026, 08:39 AM UTC
Duration: 5d 5h

Affected: Scrapy Cloud - Job Execution and StorageScrapy Cloud - Project DeploymentScrapy Cloud - Periodic Job Scheduling

Timeline · 6 updates

investigating Feb 26, 2026, 03:25 AM UTC

We are currently experiencing issues with the scheduling and listing of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
investigating Feb 26, 2026, 04:02 AM UTC

We are continuing to investigate this issue.
monitoring Feb 26, 2026, 04:33 AM UTC

A fix has been implemented and we are monitoring the results.
investigating Feb 26, 2026, 08:00 AM UTC

We are currently investigating this issue.
identified Feb 26, 2026, 03:37 PM UTC

The issue has been identified and fix will be released shortly
resolved Mar 03, 2026, 08:39 AM UTC

The issue has been identified and fix will be rolled out soon.

Read the full incident report →

Notice January 29, 2026

Scrapy Cloud Partial Service Outage

Detected by Pingoru: Jan 29, 2026, 03:18 AM UTC
Resolved: Jan 28, 2026, 05:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 29, 2026, 03:18 AM UTC

We experienced a temporary service degradation impacting Scrapy Cloud on January 28th between 23:05 UTC - 23:47 UTC. During this window, you may have observed reduced performance due to an unexpected router outage at our service provider. The issue has since been fully resolved, and all services are operating normally.

Read the full incident report →

Minor December 11, 2025

Web Dashboard doesn't show Zyte API Stats

Detected by Pingoru: Dec 11, 2025, 08:40 AM UTC
Resolved: Dec 11, 2025, 03:48 PM UTC
Duration: 7h 8m

Affected: Web Dashboard

Timeline · 3 updates

identified Dec 11, 2025, 08:40 AM UTC

Our web dashboard has issues displaying the Zyte API stats. We are currently working on resolving this issue. Please note that this does NOT affect any other product.
monitoring Dec 11, 2025, 09:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 11, 2025, 03:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Zyte API Account Suspension

Detected by Pingoru: Nov 14, 2025, 08:09 AM UTC
Resolved: Nov 15, 2025, 02:36 PM UTC
Duration: 1d 6h

Affected: Zyte API

Timeline · 3 updates

investigating Nov 14, 2025, 08:09 AM UTC

We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it
monitoring Nov 14, 2025, 10:03 AM UTC

The incident has been mitigated. The incorrectly suspended account have been unsuspended.
resolved Nov 15, 2025, 02:36 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS issue impacting our services

Detected by Pingoru: Oct 20, 2025, 10:03 AM UTC
Resolved: Oct 20, 2025, 01:55 PM UTC
Duration: 3h 52m

Affected: Web DashboardZyte APISupport Center

Timeline · 4 updates

identified Oct 20, 2025, 10:03 AM UTC

We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.
identified Oct 20, 2025, 10:04 AM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 20, 2025, 11:20 AM UTC

Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
resolved Oct 20, 2025, 01:55 PM UTC

This incident has been resolved.

Read the full incident report →

Critical October 1, 2025

Service Degradation for Smart Proxy Manager

Detected by Pingoru: Oct 01, 2025, 11:08 AM UTC
Resolved: Oct 02, 2025, 12:07 PM UTC
Duration: 1d

Affected: Smart Proxy ManagerSmart Proxy Manager - Residential

Timeline · 3 updates

investigating Oct 01, 2025, 11:08 AM UTC

We are currently experiencing issues with our Smart Proxy Manager service and our team is actively working on restoring the service.
monitoring Oct 01, 2025, 03:32 PM UTC

We have deployed a fix and we are currently monitoring the results.
resolved Oct 02, 2025, 12:07 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Delayed Scrapy Cloud jobs start

Detected by Pingoru: Aug 26, 2025, 07:45 PM UTC
Resolved: Aug 28, 2025, 03:38 PM UTC
Duration: 1d 19h

Affected: Scrapy Cloud - Job Execution and Storage

Timeline · 3 updates

investigating Aug 26, 2025, 02:36 PM UTC

We are experiencing a throttling issue regarding the Scrapy Cloud jobs. This might cause the jobs to take longer to start.
monitoring Aug 27, 2025, 06:06 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 30, 2025, 03:38 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Provisioning issue with new signup for Zyte API

Detected by Pingoru: Aug 21, 2025, 11:18 AM UTC
Resolved: Aug 21, 2025, 03:58 PM UTC
Duration: 4h 39m

Affected: Web Dashboard

Timeline · 2 updates

investigating Aug 21, 2025, 11:18 AM UTC

We are currently experiencing issues with new signups for Zyte API. We are currently investigating the issue.
resolved Aug 21, 2025, 03:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Periodic Job Scheduling Issue

Detected by Pingoru: Aug 21, 2025, 03:42 AM UTC
Resolved: Aug 22, 2025, 01:51 PM UTC
Duration: 1d 10h

Affected: Scrapy Cloud - Periodic Job Scheduling

Timeline · 4 updates

investigating Aug 21, 2025, 03:42 AM UTC

We are currently experiencing issues with the scheduling of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
monitoring Aug 21, 2025, 03:59 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Aug 21, 2025, 05:03 AM UTC

We are continuing to monitor for any further issues.
resolved Aug 22, 2025, 01:51 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 13, 2025

Scrapy Cloud performance degradation

Detected by Pingoru: Aug 13, 2025, 07:05 AM UTC
Resolved: Aug 14, 2025, 08:22 PM UTC
Duration: 1d 13h

Affected: Scrapy Cloud - Job Execution and Storage

Timeline · 3 updates

investigating Aug 13, 2025, 07:05 AM UTC

We are currently investigating a performance degradation regarding Scrapy Cloud jobs.
monitoring Aug 13, 2025, 02:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 14, 2025, 08:22 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 10, 2025

Delay in provisioning of accounts in Zyte API

Detected by Pingoru: Aug 10, 2025, 07:59 PM UTC
Resolved: Aug 11, 2025, 09:17 AM UTC
Duration: 13h 17m

Affected: Zyte API

Timeline · 5 updates

investigating Aug 10, 2025, 07:59 PM UTC

We are currently experiencing issues provisioning Zyte API accounts. This incident does NOT affect the Zyte API service.
investigating Aug 10, 2025, 08:00 PM UTC

We are continuing to investigate this issue.
identified Aug 10, 2025, 09:50 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 10, 2025, 09:50 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 11, 2025, 09:17 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 29, 2025

Web Dashboard not showing Projects correctly

Detected by Pingoru: Jul 29, 2025, 02:52 PM UTC
Resolved: Jul 31, 2025, 04:44 PM UTC
Duration: 2d 1h

Affected: Web Dashboard

Timeline · 2 updates

monitoring Jul 29, 2025, 02:52 PM UTC

Our Dashboard encountered an issue which prevented the Projects from showing properly. Please rest assured that our teams are monitoring the situation.
resolved Jul 31, 2025, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 19, 2025

Scrapy Cloud Degraded Performance

Detected by Pingoru: Jul 19, 2025, 03:18 AM UTC
Resolved: Jul 21, 2025, 01:19 PM UTC
Duration: 2d 10h

Affected: Scrapy Cloud - Job Execution and Storage

Timeline · 3 updates

investigating Jul 19, 2025, 03:18 AM UTC

We are currently investigating an issue wherein jobs are staying in "waiting” state in Scrapy Cloud despite units being available.
monitoring Jul 19, 2025, 06:45 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 21, 2025, 01:19 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 20, 2025

Job Dashboard Status Unavailable

Detected by Pingoru: Jun 20, 2025, 03:09 PM UTC
Resolved: Jun 21, 2025, 06:56 AM UTC
Duration: 15h 46m

Affected: Scrapy Cloud - Job Execution and Storage

Timeline · 3 updates

investigating Jun 20, 2025, 03:09 PM UTC

Our Scrapy Cloud job dashboard is currently not showing the job status as expected. Our team is actively working to resolve the issue.
monitoring Jun 20, 2025, 03:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 21, 2025, 06:56 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Disruption of Billing and Stats services for Zyte

Detected by Pingoru: Jun 12, 2025, 09:17 PM UTC
Resolved: Jun 13, 2025, 12:21 PM UTC
Duration: 15h 3m

Affected: Web Dashboard

Timeline · 3 updates

investigating Jun 12, 2025, 09:17 PM UTC

We are currently facing an issue with one of our cloud providers, due to which the following services have been impacted : Billing, Stats
monitoring Jun 12, 2025, 09:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 13, 2025, 12:21 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 29, 2025

Zyte Support Center is down

Detected by Pingoru: May 29, 2025, 02:00 AM UTC
Resolved: Jun 02, 2025, 09:52 AM UTC
Duration: 4d 7h

Affected: Support Center

Timeline · 3 updates

investigating May 29, 2025, 02:00 AM UTC

Our support center is currently down - you can still create new tickets via https://app.zyte.com and receive updates via email. You cannot access or manage existing tickets at the moment. We are sorry for the inconvenience, our team is actively working on to resolve the issue.
monitoring May 29, 2025, 05:16 PM UTC

This issue has been resolved. All the features in our support center are working as expected.
resolved Jun 02, 2025, 09:52 AM UTC

This incident has been resolved.

Read the full incident report →