Scout APM Outage History

Scout APM had 5 outages in the last 2 years totaling 10h 31m of downtime — averaging 0.2 incidents per month.

There were 5 Scout APM outages since July 1, 2025 totaling 10h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scoutapm.com

Minor March 16, 2026

Ingest Delays

Detected by Pingoru: Mar 16, 2026, 10:02 PM UTC
Resolved: Mar 16, 2026, 10:15 PM UTC
Duration: 12m

Affected: Application Monitoring

Timeline · 2 updates

investigating Mar 16, 2026, 10:02 PM UTC

We are experiencing delays in our ingest pipeline
resolved Mar 16, 2026, 10:15 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 6, 2025

Ingest delays, emergency maintenance

Detected by Pingoru: Aug 06, 2025, 09:22 AM UTC
Resolved: Aug 06, 2025, 10:09 AM UTC
Duration: 47m

Affected: Application Monitoring

Timeline · 3 updates

identified Aug 06, 2025, 09:22 AM UTC

Certain customers are unable to view the UI and metrics are delayed.
monitoring Aug 06, 2025, 10:06 AM UTC

Metrics are recovering.
resolved Aug 06, 2025, 10:09 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Ingest delays, UI latency

Detected by Pingoru: Aug 05, 2025, 04:34 PM UTC
Resolved: Aug 05, 2025, 08:14 PM UTC
Duration: 3h 40m

Affected: Application Monitoring

Timeline · 3 updates

identified Aug 05, 2025, 04:34 PM UTC

We are seeing problematic database behavior and working to mitigate it.
monitoring Aug 05, 2025, 04:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 05, 2025, 08:14 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 31, 2025

Ingest delays and UI latency

Detected by Pingoru: Jul 31, 2025, 06:05 PM UTC
Resolved: Jul 31, 2025, 10:49 PM UTC
Duration: 4h 43m

Affected: Application Monitoring

Timeline · 4 updates

identified Jul 31, 2025, 06:05 PM UTC

We are working to address high load on database instances. We are still receiving data as normal.
identified Jul 31, 2025, 07:55 PM UTC

A portion of customers are seeing UI unavailability and slow metric ingest times. We are still working towards a sustainable solution.
monitoring Jul 31, 2025, 09:05 PM UTC

We have made some changes to mitigate the situation. Metrics for affected customers are recovering.
resolved Jul 31, 2025, 10:49 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 1, 2025

Database performance issues

Detected by Pingoru: Jul 01, 2025, 05:22 PM UTC
Resolved: Jul 01, 2025, 06:30 PM UTC
Duration: 1h 7m

Affected: Application Monitoring

Timeline · 3 updates

identified Jul 01, 2025, 05:22 PM UTC

We are having some database issues affecting a portion of accounts. Applying a fix. Metrics are still being ingested.
monitoring Jul 01, 2025, 05:39 PM UTC

Ingested metrics are catching up.
resolved Jul 01, 2025, 09:01 PM UTC

This incident has been resolved.

Read the full incident report →