Scout APM incident

Database performance issues

Major Resolved View vendor source →

Scout APM experienced a major incident on July 1, 2025 affecting Application Monitoring, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 05:22 PM UTC
Resolved
Jul 01, 2025, 06:30 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 01, 2025, 05:22 PM UTC

Affected components

Application Monitoring

Update timeline

  1. identified Jul 01, 2025, 05:22 PM UTC

    We are having some database issues affecting a portion of accounts. Applying a fix. Metrics are still being ingested.

  2. monitoring Jul 01, 2025, 05:39 PM UTC

    Ingested metrics are catching up.

  3. resolved Jul 01, 2025, 09:01 PM UTC

    This incident has been resolved.