Scout APM experienced a major incident on July 31, 2025 affecting Application Monitoring, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Application Monitoring
Update timeline
- identified Jul 31, 2025, 06:05 PM UTC
We are working to address high load on database instances. We are still receiving data as normal.
- identified Jul 31, 2025, 07:55 PM UTC
A portion of customers are seeing UI unavailability and slow metric ingest times. We are still working towards a sustainable solution.
- monitoring Jul 31, 2025, 09:05 PM UTC
We have made some changes to mitigate the situation. Metrics for affected customers are recovering.
- resolved Jul 31, 2025, 10:49 PM UTC
This incident has been resolved.