SchoolMint incident

Degradation of Service

Major Resolved View vendor source →

SchoolMint experienced a major incident on November 5, 2019 affecting SchoolMint Hero, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2019, 02:25 PM UTC
Resolved
Nov 05, 2019, 05:07 PM UTC
Duration
2h 42m
Detected by Pingoru
Nov 05, 2019, 02:25 PM UTC

Affected components

SchoolMint Hero

Update timeline

  1. investigating Nov 05, 2019, 02:25 PM UTC

    Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

  2. investigating Nov 05, 2019, 02:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 05, 2019, 03:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 05, 2019, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 05, 2019, 05:07 PM UTC

    This incident has been resolved.