SchoolMint incident

Degradation of Service

Minor Resolved View vendor source →

SchoolMint experienced a minor incident on August 2, 2021 affecting Enrollment Portal (SmartChoice), lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2021, 05:00 PM UTC
Resolved
Aug 04, 2021, 10:21 PM UTC
Duration
2d 5h
Detected by Pingoru
Aug 02, 2021, 05:00 PM UTC

Affected components

Enrollment Portal (SmartChoice)

Update timeline

  1. investigating Aug 02, 2021, 08:57 PM UTC

    SmartChoice is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

  2. monitoring Aug 03, 2021, 12:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 03, 2021, 03:18 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 04, 2021, 10:21 PM UTC

    This incident has been resolved. We monitored over 2 business days and the database server is performing normally again after a reboot.