SchoolMint experienced a major incident on August 18, 2021 affecting Enrollment Portal (SmartChoice), lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2021, 08:31 PM UTC
Our engineering team is currently investigating reports of customers unable to access their SmartChoice enrollment portal. Customers are receiving a 502 Gateway Error message. The team is aware of the issue and working to restore access to the application.
- identified Aug 18, 2021, 08:57 PM UTC
The root cause of the 502 Gateway Error has been identified. The engineering team is applying an update to the infrastructure. Access to SmartChoice will be interrupted until approximately 4:15pm CST / 5:15pm EST.
- monitoring Aug 18, 2021, 09:17 PM UTC
The update to the infrastructure has been applied and access to the SmartChoice enrollment portal is restored. The team is continuing to monitor performance.
- resolved Aug 18, 2021, 11:39 PM UTC
This incident has been resolved.