SchoolMint incident

Amazon's AWS outage

Major Resolved View vendor source →

SchoolMint experienced a major incident on December 7, 2021 affecting Family Portal and Enrollment Admin Portal and 1 more component, lasting 20h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:53 PM UTC
Resolved
Dec 08, 2021, 03:03 PM UTC
Duration
20h 9m
Detected by Pingoru
Dec 07, 2021, 06:53 PM UTC

Affected components

Family PortalEnrollment Admin PortalAdmin PortalEnrollment Family PortalSync ServiceSchoolFinderSchoolMint HeroEnrollment Portal (SmartChoice)

Update timeline

  1. identified Dec 07, 2021, 06:53 PM UTC

    Amazon's AWS worldwide outage could affect some of our services.

  2. resolved Dec 08, 2021, 03:03 PM UTC

    AWS finally resolved issues on their side.